
Interfering with, harming, or spoofing Microsoft networks, services, or other systems. Phishing: Stealing private information from others by tricking or spoofing them into providing it. Malware: Sending intentionally unwanted or harmful code or software. Microsoft forbids the use of our services for: Malware, phishing, and other harmful activities Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement. If you see a "usage limit exceeded" error message when requesting a security code, this could mean the phone number has been used too many times in a short period of time, or that we've detected something suspicious about the phone number. Post questions, follow discussions and share your knowledge in the Community.Tip: If your security code doesn't work, make sure you enter the numbers in the body of the message, and not the numbers in the header. To get help and troubleshoot other Microsoft products and services, enter your problem here. If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. To contact us in, you'll need to sign in. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes.

To get support in, click here or select on the menu bar and enter your query. Which browsers work with Office for the web and Office Add-insįix account settings being out-of-date in Mail or Calendar Still need help? If you're still having problems with signing in, read When you can't sign in to your Microsoft account. On the Enter password page, clear Keep me signed in. Go to the sign-in page and select Sign in.Įnter your email address or phone number and select Next. In, select your account picture at the top of the screen. If automatically signs you in, turn off automatic sign in.
